unimed, your health insurer
Thank you for your continued membership of UniMed.
By taking out health insurance you’ve made a sensible choice to protect your future. We are here to provide you with support and reassurance when your health needs demand it.
There are three teams that can help you manage your policy with UniMed:
The Sales Team can provide information on your plan and on changes you could make to the level of cover you have. We understand that circumstances change and sometimes changes need to be made to ensure premiums remain affordable. The Sales Team can talk you through the options for changing cover and how it affects your premium.
Our Sales Team can also help you transition from an employer scheme to private membership when you leave your employer.
You can contact the Sales Team by email at firstname.lastname@example.org or on 0800 600 666 and selecting option 3, from 8am to 5pm Monday to Friday. We will reply to emails by the end of the next working day.
Membership Services Team
The Membership Services Team is here to help you manage your policy with us, including changing plan, adding or removing people from your policy, or updating your contact details.
You can contact the Membership Services Team by email at email@example.com or on 0800 600 666 and selecting option 3, from 8am to 5pm Monday to Friday. We will reply to emails by the end of the next working day.
The Accounts Team looks after the calculation of your premium and manages your premium payment method. If you have any questions about the amount, frequency or payment method of your premium, or if you’d like to make changes, please contact the Accounts Team by email at firstname.lastname@example.org or on 0800 600 666 and selecting option 1, from 8am to 5pm Monday to Friday. We will reply to emails by the end of the next working day.
Leaving Your Employer
Retaining your Cover
It’s important to act quickly when you leave your employer’s scheme so that you can benefit from continuation of cover and discounted premiums.
Changing Your Plan
meeting your medical needs within your budget
We have a number of ways to keep your premiums affordable and continue cover for the services you might need.
24/7 access to your policy information
Find out more about our Member Self-Service area where you can access your own policy information, submit claims and request changes at your own convenience.
Seeking Further Help
when you are very happy or dis-satisfied with our service
We hope to exceed your expectations with every transaction, but we recognise that sometimes we get things wrong. Please let us know how we are doing!
The information on this website is intended as a general guide. Please read your Benefit Schedule, Membership Certificate and Conditions of Membership for the full terms and conditions of your policy.