It’s the security of knowing we are there
It’s the moment of truth when you come to claim on your health insurance policy. We understand this and that’s why we strive to provide supportive and empathetic assistance with your claim as you seek healthcare treatment included in your cover. This means you can focus on getting well.
Give us a call
Our Claims Team works 8am to 5pm Monday to Friday. You can call them to enquire about your level of cover, to seek prior approval or to enquire about a claim you have already submitted. The Claims Team can be reached on 0800 600 666 by selecting option 2.
You can also contact the team by email and we will reply within two working days.
To make the process of claiming go as smoothly as possible our How to Claim page walks you through each step in the process from the moment you start to feel unwell and visit your GP. You can download the necessary documents and forms or complete a form and upload your medical reports and invoices.
The information on this website is intended as a general guide. Please read your Benefit Schedule, Membership Certificate and Conditions of Membership for the full terms and conditions of your policy.