Make a Claim

Members are able to reduce the financial worries associated with planned treatment by discussing their level of cover with one of our Claims Team.

Prior Approval

These can be issued for qualifying surgical procedures and some diagnostic tests. To determine approval, we usually require a copy of the specialist report covering diagnosis and recommended treatment as well as details of the estimated costs.

The most effective method of communication is to email the information to where it will be assigned to a member of the Claims Team to adjudicate and respond.

We appreciate at least two weeks’ prior notification of the planned treatment but every endeavour will be made to meet more urgent applications.

Claiming when you have paid the invoice yourself

We prefer to settle claims directly to your bank account and you will receive the reimbursement the day after we process the claim.  Claim settlement cheques are normally dispatched within two to three days of your completed claims form being received at UniMed’s Head Office. 

Click here to download a claim form

Members can assist in ensuring that this turnaround time is maintained by:

  1. Confirming all accounts are paid before presenting them to UniMed for refund.
  2. Ensuring that the total amount of your claim exceeds $50.00 or it is 12 months since you last claimed (for general medical claims only).
  3. Fully completing the claims form including a precise description of the reason for treatment undertaken. This is an audit requirement of the Society.
  4. Attaching original receipts to the completed and signed claims form and remitting it to the Claims Department, UniMed, PO Box 1721, Christchurch 8140.  

Head Office

Level 3, 165 Gloucester Street
PO Box 1721
Christchurch 8140
Phone (03) 365 4048


Health Positive   Major Surgical   Hospital Select   Unicare Plus



Total value of claims paid since 1 July 2005 is