Health Insurance Award 2014

For the second consecutive year, UniMed has been independently rated as the top health insurance scheme by Canstar Blue. Their latest customer satisfaction ratings looked at many of the big name New Zealand health insurers and UniMed achieved the Most Satisfied Customers – Health Insurance award for 2014.

"If you're serious about getting the best available healthcare, compare health insurance with our customer satisfaction ratings".

 canstar

Overall customer satisfaction

UniMed staff are committed to providing great customer service to all and prospective members.  Once again, UniMed received five stars for overall customer satisfaction in this category.

Value for money

Many health insurance policies cover a wide range of medical expenses, and this breadth of cover can represent terrific value for New Zealanders. UniMed improved from four starts in 2013 to be the only New Zealand health insurer in the survey to achieve five stars in 2014.

Ease of claim (ie how easy it was to lodge a claim)

Claiming on your health insurance policy can sometimes come at stressful, traumatic times. Therefore it can be a more positive experience for policy holders if the process is as simple as possible.

Claims process

UniMed came first equal with 5 stars which shows that UniMed policyholders were very satisfied with the initial claim.

Speed of response

UniMed's grade remained unchanged for 2014 and received a five star rating for the speed of their responses to customer enquiries and completing claims processing.

Quality of service

UniMed policyholders were most satisfied with the quality of the customer service they received with a five star ranking.

 

For more information visit Canstar Blue website.

 

Health Positive   Major Surgical   Hospital Select   Unicare Plus

 

 

Total value of claims paid since 1 July 2005 is

$327,639,483