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The level of service UniMed is able to provide its members
in regard to the time taken to pay a claim can be greatly
influenced by the manner in which the member completes the
form. Incorporated in the claim form is an acceptance check
list and it is important that all members utiilise this "method
or reminder" in order to ensure that their claim
form is processed as quickly as possible. Delays are sometimes
necessary when the claim form is not signed and therefore
needs to be returned to the member. Another common omission
is the actual reason for a visit to a health professional
which must always provide the specific reason for the consultation
rather than generalisations such as "consultation"
or "check-up". It is also very important for
all receipted items to be individually listed on the rear
of the claim form in the areas provided. This particularly
applies to prescription items which again are required to
be individually itemised.
UniMed prides itself on being able to reimburse primary health
care costs to members within two to three days of receiving
the claim form. This level of service can only be maintained
in istances where members fully comply with all aspects of
the claim form's completion. Members' assistance in this regard
is greatly appreciated by UniMed.
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